Frequently Asked Questions

Can I get my deposit back if I cancel my holiday?

Deposits are non-refundable, so if you decide to cancel, unfortunately this will be forfeited. If you are within 56 days prior to departure, then please refer to our Ts & Cs (no.14) for further cancellation charge details.

When do I pay the balance of my holiday? 

The “balance due by” date can be found on the bottom right hand corner of your booking confirmation; no further reminders will be issued.

Is car parking available at the Lincoln and Louth depots while I am on holiday?

We have limited parking at our Lincoln depot only, it is free of charge, and subject to availability - please enquire at the time of booking.  Please also note that if parking at the Lincoln depot, you will need to leave your car keys in case we need to move vehicles around whilst you are away, although this happens rarely.

Will it be the coach picking me up at my joining point?

Not necessarily; you may be collected by a feeder vehicle and transferred to a pick up point on the designated main route that the coach will take. We do not know what the specific coach route will be until approx. two weeks prior to departure, and it varies from holiday to holiday.

What time will I be picked up?

This information will be in your holiday documents that arrive 10-14 days prior to departure – we will not know the answer prior to this, and it varies from holiday to holiday.

When will I receive my pick-up time and my travel documents?

These will be issued approx. 10-14 days prior to travel.

What size suitcase can I take?

As a rough guide, a medium suitcase is generally between 58-63cm (h) and 39-42cm (w) – but please apply common sense to these guidelines. The weight should be no more than 20kg per case.

Why do I have to pay a single supplement?

They are the commercial decision of a hotel, vary from property to property, and unfortunately we have no control or jurisdiction over them – these supplements are passed directly on.  There are a few hotels offering a limited number of single rooms supplement-free, so we recommend enquiring about single room availability upon receipt of new brochures, as single rooms always sell out quickly. 

Can I be picked up from my house, because I think the feeder vehicle will be passing by?

Unfortunately not; most of the feeder vehicles are operated by partner taxi firms, and we have no say over the route taken by their drivers – other pick ups en route/roadworks/travel disruptions all mean their route cannot be anticipated ahead of time. The home collection service can be booked on holidays of 3 days or more, at a cost of £25 per person.

Are there toilets on the coaches?

All of our executive coaches have W.C. facilities for emergencies, but we do also factor in comfort breaks en route, where the journey length/driver’s working hours so dictate. Refreshment/comfort break venues and frequency are at the driver’s discretion.

Can I eat aboard the coach?

We respectfully request that you refrain from eating whilst travelling on the coach, unless for specific medical reasons. Comfort breaks are taken at venues where food can be eaten on site.

Will the driver give commentary whilst driving?

For safety reasons, the driver cannot generally provide a full running commentary whilst driving the vehicle.  We do have some holidays that include the services of a local guide who will provide running commentary on the coach for a number of hours or sometimes a full day – see holiday itineraries for further details.

What time will I arrive at the hotel?

We always aim to arrive in comfortable time for you to settle in prior to dinner (where applicable) – this meal time does vary from hotel to hotel.

Is there a charge for front seats?

We do not charge an additional premium for booking front seats.

Are guide dogs permitted?

Guide dogs are permitted, though we do need to know at the time of booking so we can also notify the hotel. Therapy dogs are not permitted at this time.

Can I take a mobility scooter?

Yes, subject to available coach space, and the mobility scooter’s compliance with our regulations – please enquire at the time of booking.

I am owed a refund from you – when can I expect to receive this? 

We aim to process refunds within 7-10 working days – please get in touch if you do not receive it within this timeframe.

Why do some holiday itineraries warn of an early morning outbound departure?

Generally this is for tours involving a ferry crossing. The timings take into account the route required for the pick-ups, comfort break/s en route, and we always build in a little bit of time in case of traffic congestion en route, in order to arrive in good time for ferry sailings .

Can I book coach-only travel if you’re travelling to a destination I wish to visit on my own terms?  Yes, this can be arranged, no earlier than 8 weeks prior to the date of travel, subject to availability.  Please contact us for a quote at this point.